Shipping Policy

Cancellation Period / Timeframe We understand that circumstances can change, and you may need to cancel your order. We offer the following cancellation periods:

  • After Purchase and Before Delivery: You may cancel your order within 14 days of purchase.
  • After Purchase and After Delivery: You may request a return or refund within 14 days of receiving your order.

Method of Refund Refunds will be processed according to the original payment method used for the purchase. If you prefer an alternative method, please contact our customer support team, and we will do our best to accommodate your request.

Damaged / Defective / Incorrect Goods In the rare event that you receive damaged, defective, or incorrect goods, we will promptly address the issue. We will arrange for the return and replacement of the goods at our expense.

How to request a return or a refund To initiate a return or request a refund, please contact our customer support team. You can reach us through email or by using our online contact form. Our dedicated team will guide you through the process and provide any necessary assistance.

Delivery Charge on Returning Goods If you need to return goods due to a mistake on our part or if the items are damaged or defective, we will cover the cost of returning the goods to us. If you are returning goods for any other reason, you may be responsible for the initial delivery charge.

Products Returned Exceeding the Cancellation Period While our standard policy allows returns and refunds within the specified timeframes, we may consider returns after the cancellation period on a case-by-case basis. Please contact our customer support team to discuss your situation.

A link to Terms and Conditions Within our Returns Policy, you can find a link to our comprehensive Terms and Conditions. We recommend reviewing these terms for a complete understanding of our policies.

What is the policy on returning goods If you wish to return goods for reasons other than damage, defects, or incorrect items, please note that we may refuse refunds. This will be clearly stated in our policy. For further information or assistance with the return process, please contact our customer support team.

Refund Policy Language Our refund policy is provided in the native language of the country targeted by our data feed. If we target multiple countries within Google Merchant, we ensure that the policy is accessible in all relevant languages.

We aim to provide you with a transparent and hassle-free refund process. If you have any questions or require clarification on any aspect of our refund policy, please do not hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to assist you every step of the way.